🔧 Troubleshooting

If Braille translation does not produce the expected results, refer to the following troubleshooting steps to identify and correct common issues.

01. Incorrect or Missing Translation Output

Verify that the Braille region is correctly marked using a bounding box. The system cannot detect or translate Braille unless the region is manually selected.
Avoid overlapping non-Braille areas (e.g., text or logos) in the selection.
If Braille overlaps with other design elements, either:
- Remove all layers except the Braille layer before performing manual selection, or
- Remove all Pantone and process colours except the Braille colour, and then reselect the region.

Low-resolution or low-contrast artwork can cause dots to appear unclear, making detection difficult. Use a higher-resolution version of the file.
If the Braille dots appear smudged, distorted, or uneven due to scanning or printing issues, recheck the artwork and upload a clean version.

Always confirm the correct target language before initiating translation. Choosing the wrong language will result in inaccurate or meaningless output.

Ensure the Braille follows Marburg Medium specifications.
The system supports only Marburg Medium; custom Braille fonts or artistic representations will not be recognized.

If the translated Braille text does not appear in the proofing report, it typically means:
- No region was selected for translation, or
- The selected region did not contain valid Braille patterns. Recheck the selection area and try again.