Help Center
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Help Center
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Getting Started
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Proofing
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Admin
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Dependency Field
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Views
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Checklist Error codes
Email Templates
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Pricing and Upgrading
Pricing and Upgrading
Manage Account Profile
Manage Account Profile
ManageArtworks FAQs
How do I manage checklists?How do I create a new project template?How do I setup metadata fields for my organization?How do I customize the project view?How do I customize the email alerts?How do I change the application terminology?How does the 'Restricted User' option work and how do I give access to my Agency or Printer?
Contact Support
Contact Support

Contact Support

The contact support tool allows users to easily share their thoughts, report issues, or suggest improvements. This guide will explain how to use the contact support tool effectively.

How do I raise a support ticket?

01. Open the Contact Support Tool

  1. Log into ManageArtworks.
  2. Click the help icon located at the bottom right corner of your screen.
  3. Select the "Contact Support" button to open the form.

02. Enter Your Concern

  1. In the text box labeled "Report an Issue", type your comments, suggestions, or issues.
  2. Be as detailed as possible to help the team understand your concern.

03. Attach a Screenshot (Optional)

  1. If you want to provide visual context to your issue, click the "Attach screenshot" button.
  2. This will capture a screenshot of your current page.
  3. You can edit the screenshot using two options:
    • Highlight: Use this to emphasize specific areas of the screenshot. A resizable rectangle will appear, which you can move and adjust as needed.
    • Blacken: Use this to obscure any sensitive information in the screenshot. A black rectangle will appear, which you can move and resize.
  4. Once you are satisfied with the screenshot, click the "Attach" button to include it with your issue.

04. Record a Video (Optional)

  1. To give a more comprehensive explanation, click the "Record video" button.
  2. Screen recording will start automatically after a five-second countdown.
  3. Perform the actions you want to capture within the application.
  4. The maximum recording length is 35 seconds.
  5. To stop recording before the time limit, click the "Stop" button.


     
  6. A preview of the recorded video will play back for you to review.
  7. If you are satisfied with the video, click the "Attach" button to include it with your issue.

05. Submit Your Issue

  1. Once you have filled out the form and attached any optional files, click the "Submit a Ticket" button.
  2. Your issue will be sent to the support team for review, and you will receive an acknowledgment email confirming your submission.

Tips for Effective Feedback

  • Be Specific: Clearly describe the issue or suggestion. Include steps to reproduce any problems you are experiencing.
  • Include Context: Mention any relevant information such as the browser or device you are using.
  • Visual Aids: Screenshots and videos can greatly enhance your feedback by providing visual context.

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