How do I create a new project template?

How do I setup metadata fields for my organization?

How do I customize the project view?

How do I customize the email alerts?

How do I change the application terminology?

How does the 'Restricted User' option work and how do I give access to my Agency or Printer?

Add a New User

Manage Users

Add Metadata Fields

Share File

Manage Metadata Fields

Step 3: Publish Template

Add/Edit Lists and Teams

Create New Project Template

Add/Edit Asset Status

Add/Edit Asset Type

Step 2: Create Workflow Template

Checklists: Access, Create and Edit

Checklists Error Codes: Access, Create and Edit

Configure Asset Display Fields

Manage Asset Browse Hierarchy

Customize Views

Customize Email Alerts

Customize Asset Library Mandatory Metadata Fields

Create a New Browse Hierarchy

Manage Account Details

Explore Browse

Start a New Project

Track Projects and their Status

Search and Browse Files in the Asset Library

Manage Files

Proofing

Getting Started as an Administrator

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Quick Tour of ManageArtworks

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Checklist in Web Viewer

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Pricing and Upgrading

Step 1: Create Form Template

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Manage Files with Enhanced Features

Contact Support

Reports

Dieline and 3D Simulation

Dieline Workflow

Edit Project Template

Dependency Field

Manage Asset Saved Search Details

Getting Started

Learn how to create a new project template

New Project

Project Views

Asset Library

Search

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Dieline

Learn how to setup users, metadata, workflows and more

Admin

Users

Metadata Fields

Lists and Teams

Workflow Templates

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Views

Checklists

Checklist Error codes

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Asset Library Metadata

Asset Display Fields

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Browse our video FAQs for helpful tutorials!

ManageArtworks FAQs

<h3>01. Access the Project Templates</h3><ol><li>Log in to your <a href="https://app.manageartworks.com/karomi/global/build/login" target="_blank" rel="noopener noreferrer">ManageArtworks</a> account.</li><li>Hover over the "New Project" button on the left pane.</li><li>A menu will display available workflow templates. Note: Only users assigned to the start activity can view and select templates.</li><li>Choose the template that aligns with your project's needs. <img src="https://cdn-assets.productfruits.com/82cae4a4-581a-4954-be54-cb67ce913b75"></li></ol><h3>02. Configure the Project Details</h3><ul><li>The new project page presents six tabs for customization:<ul><li>Request Info</li><li>Files (Optional)</li><li>Tasks</li><li>Audit Log</li><li>Comments</li><li>Dieline (Add-on) <img src="https://cdn-assets.productfruits.com/d2ac9ecf-b54a-4469-bc46-318f25c4ea1d"> &nbsp;</li></ul></li></ul><ol><li>Request Info Tab:<ol style="list-style-type:lower-latin;"><li>Fill out the form fields specific to your chosen template.</li><li>Mandatory fields are marked with a red star.</li></ol></li><li>Files Tab:<ol style="list-style-type:lower-latin;"><li>Upload supporting or reference files for clarity, add files to the project using one of the following methods:<ol style="list-style-type:lower-roman;"><li>Click the "Add Files" drop-down menu.<ul><li>From Desktop: Browse and select files from your desktop.</li><li>Asset Library: Choose files from the asset library.</li></ul></li><li>Drag and drop files directly into the Files tab. <img src="https://cdn-assets.productfruits.com/72b0d15d-958c-42a4-a034-0cc1c55fb4e0"> &nbsp;</li></ol></li><li>Once files are added:<ol style="list-style-type:lower-roman;"><li>Select the file type for each.</li><li>Set a thumbnail for the workflow by clicking "YES" in the "Set As Thumbnail" column associated with the desired file.</li><li>Delete files using the trash icon in the "Action" column. <img src="https://cdn-assets.productfruits.com/bb016cc4-7953-46cd-bf76-9b90bf21d109"> &nbsp;</li></ol></li></ol></li><li>Tasks Tab:<ol style="list-style-type:lower-latin;"><li>Assign users to tasks and set deadlines. The default assignments and durations from the template can be modified (except for the start activity).<ol style="list-style-type:lower-roman;"><li>To assign users to a task:&nbsp;<ol style="list-style-type:decimal-leading-zero;"><li>Click the dropdown icon in the Users column for the desired task. If the dropdown option is not available, refer to step 3 for further instructions.</li><li>Select users from the list or manually type in a username and choose from the auto-suggestions.</li><li>&nbsp;If your system includes the task assignment add-on feature, you will see a User Settings icon instead of the drop-down: <img src="https://cdn-assets.productfruits.com/6a5aec10-e2ba-43e4-9479-ed97a25ad162"> <ol><li>Click the User Settings icon.</li><li>A Collection Popup Modal will appear. Click the "Select the Option" drop-down menu to choose from the following assignment options:<ul><li>Users: Select specific users from the system.</li><li>Teams: Assign tasks to teams (e.g., marketing, sales). For example, if you select both marketing and legal teams, the task will be assigned to all members of both teams. Note: Task assignment options such as Form Fields and Task cannot be modified during project initiation. These can only be modified at the template level by an Admin. <img class="image_resized" style="width:72.96%;" src="https://cdn-assets.productfruits.com/10fa9345-a1b3-4841-b4c2-8259b7a6c7a6"> &nbsp;</li></ul></li></ol></li><li>After selecting a task assignment option (e.g., Users), a drop-down will appear. Click the drop-down icon to see all available users, and select the desired user(s). <img class="image_resized" style="width:64.09%;" src="https://cdn-assets.productfruits.com/a298272e-23cd-4131-8fdc-0625f81e9752"> &nbsp;</li><li>When selecting the Teams option:<ol style="list-style-type:decimal;"><li>Choose a Team Attribute (e.g., "Agency Name").</li><li>Select the specific Collection (e.g., "Elephant Design").</li><li>If needed, you can edit the teams during project initiation by removing users:<ol style="list-style-type:lower-latin;"><li>Click the plus icon next to the team name. <img class="image_resized" style="width:68.82%;" src="https://cdn-assets.productfruits.com/d34a2e4f-d9da-436a-9b8e-7fe4e743302d"> &nbsp;</li><li>A list of users in that team will appear; remove users by clicking the Close icon next to their names. Note: Removing users here only affects this project and does not remove them from the system or the original team list.</li></ol></li><li>Click Save and confirm your selections. <img class="image_resized" style="width:72.76%;" src="https://cdn-assets.productfruits.com/06e799fe-bb3c-4ffb-9c5e-934de37f6b96"> &nbsp;</li></ol></li><li>If no users are available in the selected teams or form fields, or if the workflow is stuck due to no user, the initiator will receive an email notification to fix the issue before proceeding.</li></ol></li><li>To specify the duration:<ol><li>Click the duration box in the Duration (days) column linked to the desired task.</li><li>Enter or adjust the duration using the arrow buttons as needed. Note: A minimum duration of 1 day is required. <img src="https://cdn-assets.productfruits.com/1f1e924e-8338-4575-95d9-06a3ef690a32"> &nbsp;</li></ol></li></ol></li></ol></li><li>Audit Log Tab:<ul><li>Track all project-related actions for transparency and accountability.</li><li>View who initiated the project, made modifications, and when these actions occurred. <img src="https://cdn-assets.productfruits.com/1435a5b8-c5b7-402b-b11b-77a698feed96"> &nbsp;</li></ul></li><li>Comments Tab:<ul><li>Once the project is initiated, assigned users can access comments tab and add comments and share insights.</li></ul></li><li>Dieline Tab:<ul><li>If the Dieline add-on feature is enabled, the Dieline tab will be visible. Once the project is initiated, users can access dieline tab and attach dieline to the project.</li><li>For more information, refer to the <a href=" https://help.manageartworks.com/en/article/dieline-and-3d-simulation" target="_blank" rel="noopener noreferrer">Dieline and 3D Simulation</a> and <a href=" https://help.manageartworks.com/en/article/dieline-workflow" target="_blank" rel="noopener noreferrer">Dieline Workflow</a> sections.</li></ul></li></ol><h3>03. Initiate the Project</h3><ul><li>After completing all required fields and desired configurations, click the "Initiate New Request" button in the upper right corner to launch your project.</li><li>If you're not ready to proceed immediately, click Save &amp; Close in the upper-right corner to save your progress and continue later. <img src="https://cdn-assets.productfruits.com/46d871b3-988c-439e-b501-4d7da2e750f5"></li></ul><a href="https://help.manageartworks.com/en/article/track-projects-and-their-status">Track Projects and their Status</a>

ManageArtworks provides a suite of intuitive Project Views to help you stay organized, prioritize tasks, and track progress at a glance.<h2>Predefined Views for Every Need</h2><h3>Get an overview</h3><ul><li>All Projects: See all active projects at once.</li><li>Completed &amp; Terminated Projects: Quickly identify finished or closed projects.</li><li>In-Progress Projects: Monitor ongoing projects and potential bottlenecks.</li></ul><h3>Focus on your workload</h3><ul><li>Inbox: Keep track of assigned tasks and deadlines.</li><li>Projects I Initiated: Track the projects you set in motion.</li><li>Tasks I Participated in: See collaborative projects you're involved in.</li></ul><h3>Effortless Navigation &amp; Customization</h3><ul><li>Switch views instantly: Click the hamburger menu and choose a view to filter projects on the fly. <img src="https://cdn-assets.productfruits.com/4b504b61-5b6e-413d-a73f-a64af5261f79"></li><li>Fine-tune your data: Access the Admin module and customize what information appears in each view. Refer to <a href="https://help.manageartworks.com/en/article/customize-views">Customize Views</a> to configure the display fields of the views.</li></ul><h3>Color-Coded Insights</h3><ul><li>Quickly grasp project status:<ul><li>Green: Completed projects.</li><li>Blue: In-Progress projects.</li><li>Light orange: Delayed projects.</li><li>Red: Terminated projects.</li></ul></li></ul><h3>Inbox Report: Stay on Top of Deadlines <img src="https://cdn-assets.productfruits.com/1dff5d8b-bf8f-4914-9c5e-e9c1b6c2c6b0"></h3><ul><li>Due Today: Focus on tasks you need to complete immediately.</li><li>Overdue: Address tasks that have already missed their deadlines.</li><li>Due Soon: Prioritize tasks with upcoming deadlines within a week.</li><li>Due Later: Manage tasks with deadlines over seven days away.</li><li>Future Tasks: See upcoming tasks within the same workflow.</li><li>Current Tasks: Stay organized with tasks currently in your inbox.</li></ul>

Asset Library stores all your file place, making it easy to upload, organize, and find files. It helps control versions, manage access, and smoothly integrate with workflows for efficient artwork handling and sharing among teams.The "Asset Library" module equips users with a powerful tool to efficiently manage their files within the system. This feature encompasses two main menu options:<ul style="list-style-type:disc;"><li>Search</li><li>Browse</li></ul><h2>Search</h2>In Asset Library, search feature allows users to find specific files based on metadata such as brand, file type, category, component type, and other attributes. This feature helps users to locate the document quickly and easily without having to manually browse through multiple folders or subfolders.&nbsp;Refer to <a href="https://help.manageartworks.com/en/article/manage-files">Manage Files</a> for more details.<h2>Browse</h2>The browse feature in an asset library allows users to navigate and locate files within a hierarchical folder structure. It typically displays the folder hierarchy and allows users to open and navigate through the folder structure to find the desired file.&nbsp;Refer to <a href="https://help.manageartworks.com/en/article/explore-browse">Explore Browse</a> for more details.

<figure class="image"><img src="https://cdn-assets.productfruits.com/790ada0e-7918-4382-bcd9-629f76be487f"></figure><h2>Proofing Tools</h2><h3>Color Tool</h3>The Color tool provides valuable information about the types of colors present, their ink coverage, and density, empowering you to ensure accurate and consistent color reproduction.Key Concepts:<ul><li>Spot Colors: These are solid, premixed inks, often based on the Pantone Matching System (PMS), used for precise color matching.</li><li>Process Colors: These colors are created by combining four standard inks: Cyan (C), Magenta (M), Yellow (Y), and Black (K). They offer a wider range of colors but may have slight variations in production.</li><li>Color Densitometer: This feature measures the color density at specific points in your artwork, helping you assess ink coverage and potential printing issues.</li></ul>Accessing Color Information:<ol><li>Click the Color tool to reveal a comprehensive overview of the colors in your artwork.</li><li>Review the details for spot colors, process colors, and their ink coverage.</li><li>Utilize the Color Densitometer to pinpoint color density by hovering over specific areas. <img src="https://cdn-assets.productfruits.com/488f905c-9782-462b-8705-c156982fc893"></li><li>Customize the unit of measure for ink coverage (percentage or your preferred unit) using the drop-down menu.</li><li>Isolate individual colors within the artwork by checking or unchecking them in the Color tool. <img src="https://cdn-assets.productfruits.com/2581ad22-056e-49c3-b75b-1b15ee716baf"></li></ol><h3>Layer Tool</h3>When proofing complex artwork, it’s a challenge to verify all the items in the artwork file. Layer tool provide you an easy way to verify all the items that make up the artwork fileNote: The Layer tool effectively analyzes files that have well-defined layers. Flattened PDFs, where layers have been merged, cannot be fully parsed.Accessing and Utilizing Layers:<ol><li>Activate the Layer Tool: Click the Layer tool to unveil a comprehensive list of layers within the artwork file.</li><li>Review and Isolate Layers:<ul><li>Examine the available layers to visualize the file's structure.</li><li>Selectively view or hide individual layers by checking or unchecking them within the tool. This allows you to focus on specific elements and examine their content without visual clutter. <img src="https://cdn-assets.productfruits.com/e156997c-2c17-4d3b-8173-9e3f6e8cfbf7"></li></ul></li></ol>Benefits of Layer-Based Proofing:<ul><li>Enhanced Clarity: Layers bring clarity to complex artwork, making it easier to identify and verify individual components.</li><li>Error Detection: Isolate potential errors or inconsistencies within specific layers, ensuring a more thorough proofing process.</li><li>Improved Collaboration: Facilitate clear communication and feedback by referencing specific layers in discussions with collaborators or reviewers.</li></ul><h3>Font Tool</h3>The Font tool helps you to verify the fonts used in the artwork.Accessing Font Information:<ol><li>Click the Font tool to reveal the fonts present in your artwork.</li><li>Filter results by font style or size for focused analysis. <img src="https://cdn-assets.productfruits.com/78a2b180-c2cc-4113-a017-ff632a53579e"></li><li>Click any font and click the drop-drown icon to view its detailed information, including cap height, x-height, and a visual highlight within the artwork. <img src="https://cdn-assets.productfruits.com/1a2c5739-0370-4a24-95f4-29ae4bedb8de"></li><li>Customize the font size unit of measure as needed.</li><li>Utilize the "Highlight All" feature to swiftly reveal all selectable text within the file. <img src="https://cdn-assets.productfruits.com/23bbfffe-c7fe-4883-be9c-69e71f603d33"></li></ol>Tooltip Feature:<ul><li>Gain quick insights into text properties by hovering over it.</li><li>Click ToolTip and hover over the text available in the artwork to view the details</li><li>Access details such as text size, style, cap height, x-height, and width effortlessly. <img src="https://cdn-assets.productfruits.com/e83b5e08-beba-4e53-82ef-e6322ba7a2e2"></li></ul>Manual Feature (for Non-Selectable Text):<ul><li>Meticulously analyze non-selectable text, commonly found in curved files.</li><li>Click on the Manual button and define a specific area using a box selection.</li><li>Click "Generate" to reveal text height and width measurements for each word within the selected area. <img src="https://cdn-assets.productfruits.com/98b0fedc-f582-41ef-ba15-563f6fb91a50"> <img src="https://cdn-assets.productfruits.com/8ddb18f6-59f3-44e2-9bb5-0072c1ebdfdd"></li></ul>Font Terminology:<ul><li>Cap Height: The vertical height of capital letters, measured from the baseline.</li><li>X-Height: The height of the main body of lowercase letters, excluding ascenders and descenders.</li><li>X-Height Significance: Fonts with large x-heights are generally considered easier to read at small font sizes, whereas small x-heights require more spacing between letters and larger font size to achieve legibility.</li></ul><h3>Barcode Tool</h3>The Barcode tool helps you to verify the barcodes used in the artwork.Accessing&nbsp;Barcode Information:<ol><li>Accessing the Barcode Tool:<ol style="list-style-type:lower-latin;"><li>Click on the Barcode tool to initiate the barcode verification process. <img src="https://cdn-assets.productfruits.com/c4707c37-bbb8-433f-bfea-297999ed8ee7"></li></ol></li><li>Viewing Barcodes:<ol style="list-style-type:lower-latin;"><li>The Barcode tool will display all available barcodes in your artwork file.</li><li>Utilize the "Highlight All" option to visually identify all barcodes within the artwork.</li></ol></li><li>Details of Barcodes:<ol style="list-style-type:lower-latin;"><li>Click on any available barcode to access detailed information, including type, value, class, quality, contrast, magnification, numbering, direction, and more. <img src="https://cdn-assets.productfruits.com/3bf431eb-ac35-40a7-ab63-2ce0a7c10aa7"></li></ol></li></ol><h3>Metadata Tool</h3>Metadata is information about the data.Metadata of an artwork file can also include pack size, NDC code, manufacturing location, etc.Accessing&nbsp;Metadata Information:<ul><li>Click Metadata to view the information about the artwork file. <img src="https://cdn-assets.productfruits.com/5d1bf610-4cd3-4b29-b591-0d7dcaeef22f"></li></ul><h3>Spell Check Tool</h3>The Spell Check helps you to verify the spellings used in the artwork. Spell Check addresses the spelling issues and simplifies the experience by building a dictionary, managing ignored words list, and correcting the misspelled words.Accessing&nbsp;Spell Check:<ol><li>Click on the Spell Check tool to initiate the spelling verification process.</li><li>Web Viewer Options:<ol><li>Choose between Automatic and Manual spell check options based on your preference.</li><li>In Automatic mode, the entire artwork file is analyzed; in Manual mode, you can specify a particular region for analysis.</li></ol></li><li>Click the language drop-down icon and choose the language used in your artwork file. <img src="https://cdn-assets.productfruits.com/488ff41b-fd94-40d7-aca9-14cba57958c9"></li><li>Automatic Spell Check:<ol style="list-style-type:lower-latin;"><li>Click the "Spell Check" button to commence the analysis of the artwork file.</li><li>A list of misspelled words and those not in the dictionary will be presented.</li><li>Options include:<ol style="list-style-type:lower-roman;"><li>Click "Ignore" to skip the highlighted misspelled word.</li><li>Click "Change" to correct the misspelled word, choosing from proposed alternatives or entering your own.</li><li>Click "Add" to include the highlighted misspelled word in the dictionary. <img src="https://cdn-assets.productfruits.com/adda7a5d-2967-49ce-ae67-fc809cf46ce0"></li></ol></li></ol></li><li>Manual Spell Check:<ol style="list-style-type:lower-latin;"><li>Click Select Language and select the desired language.</li><li>Specify the area on the artwork file using the Tooltip feature.</li><li>Click "Spell Check" to generate a list of misspelled words in that area.</li><li>A list of words which are misspelled and/or not listed in the dictionary will appear from that area.</li><li>Like automatic spell check, we can use Ignore, Change or Add options on the highlighted misspelled word. Refer Automatic Spell Check section to know more about Ignore, Change and Add options. <img src="https://cdn-assets.productfruits.com/dad74329-8661-4be1-9f7b-24284a0e3b39"></li></ol></li></ol><a href="https://help.manageartworks.com/en/article/annotate-on-files">Annotate on Files</a>

<blockquote>How do I raise a support ticket?</blockquote><h2>01. Open the Contact Support Tool</h2><ol><li>Log into <a href="https://app.manageartworks.com/karomi/global/build/login" target="_blank" rel="noopener noreferrer">ManageArtworks</a>.</li><li>Click the help icon located at the bottom right corner of your screen.</li><li>Select the "Contact Support" button to open the form.</li></ol><figure class="image"><img src="https://cdn-assets.productfruits.com/598af362-a21c-4d49-a24f-b4cb03d8e72f"></figure><h2>02. Enter Your Concern</h2><ol><li>In the text box labeled "Report an Issue", type your comments, suggestions, or issues.</li><li>Be as detailed as possible to help the team understand your concern.</li></ol><figure class="image image_resized" style="width:25.72%;"><img src="https://cdn-assets.productfruits.com/913b70b8-1a3d-47a0-98f7-d74784fd1c58"></figure><h2>03. Attach a Screenshot (Optional)</h2><ol><li>If you want to provide visual context to your issue, click the "Attach screenshot" button.</li><li>This will capture a screenshot of your current page.</li><li>You can edit the screenshot using two options:<ul><li>Highlight: Use this to emphasize specific areas of the screenshot. A resizable rectangle will appear, which you can move and adjust as needed.</li><li>Blacken: Use this to obscure any sensitive information in the screenshot. A black rectangle will appear, which you can move and resize.</li></ul></li><li>Once you are satisfied with the screenshot, click the "Attach" button to include it with your issue.</li></ol><figure class="image"><img src="https://cdn-assets.productfruits.com/1a3f3b0a-ce13-47a2-9202-ab4b2d386b32"></figure><h2>04. Record a Video (Optional)</h2><ol><li>To give a more comprehensive explanation, click the "Record video" button.</li><li>Screen recording will start automatically after a five-second countdown.</li><li>Perform the actions you want to capture within the application.</li><li>The maximum recording length is 35 seconds.</li><li>To stop recording before the time limit, click the "Stop" button. <img src="https://cdn-assets.productfruits.com/219d75c5-db2e-41f2-aa76-3fc797d745f7"> &nbsp;</li><li>A preview of the recorded video will play back for you to review.</li><li>If you are satisfied with the video, click the "Attach" button to include it with your issue.</li></ol><figure class="image"><img src="https://cdn-assets.productfruits.com/cff33e85-0d8c-483e-b3b7-3fe2bee95750"></figure><h2>05. Submit Your Issue</h2><ol><li>Once you have filled out the form and attached any optional files, click the "Submit a Ticket" button.</li><li>Your issue will be sent to the support team for review, and you will receive an acknowledgment email confirming your submission.</li></ol><figure class="image"><img src="https://cdn-assets.productfruits.com/7498203d-bbb5-405f-9598-73438c4b46e6"></figure><h3>Tips for Effective Feedback</h3><ul><li>Be Specific: Clearly describe the issue or suggestion. Include steps to reproduce any problems you are experiencing.</li><li>Include Context: Mention any relevant information such as the browser or device you are using.</li><li>Visual Aids: Screenshots and videos can greatly enhance your feedback by providing visual context.</li></ul>

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