---
title: "🔧 Troubleshooting"
url: "https://help.manageartworks.com/en/article/color-tool-copy"
language: "en"
last_updated: "2025-10-24T17:30:27.676Z"
---

# 🔧 Troubleshooting

## Pantone Color Not Detected

If a Pantone color is not detected by the Color tool, the artwork file may not contain the necessary **Pantone metadata**. This can occur in the following cases:

-   The color was **converted to CMYK** before export.
-   The **spot color was renamed or rasterized** during layer flattening.
-   The design software did not **preserve spot color channels** due to incorrect PDF export settings.

#### ✅ Solution

-   Ensure Pantone colors are applied as **Spot Colors** within the design software.
-   **Do not flatten** layers or convert spot colors to CMYK before exporting.
-   Export the artwork as a **PDF/X-1a** or **PDF/X-4**, making sure **spot colors are preserved**.

| ![](https://cdn-assets.productfruits.com/b46f84d0-1ca5-44a0-b45f-61bbacf553ab) | In Adobe Illustrator or CorelDRAW, verify the color type and export settings before saving to ensure Pantone detection accuracy in ManageArtworks. |
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