---
title: "🔧 Troubleshooting"
url: "https://help.manageartworks.com/en/article/-troubleshooting"
language: "en"
last_updated: "2025-10-25T04:54:25.949Z"
---

# 🔧 Troubleshooting

## 01\. Barcode not Detected

If a barcode cannot be detected or analyzed in the artwork, it may be because the specific barcode type (e.g., **EAN-13**, **UPC-A**, **DataMatrix**) is not enabled in your tenant’s configuration. Refer to [Barcode Configuration](https://help.manageartworks.com/en/article/barcode-configuration), to configure the barcode type.

For more details, check with our **support team**.

## 02\. Barcode not Detected Automatically

If the barcode is **not detected automatically**, you can **manually select the barcode region** within the artwork to detect and translate its values.