---
title: "🔧 Troubleshooting"
url: "https://help.manageartworks.com/en/article/-troubleshooting-braille"
language: "en"
last_updated: "2025-10-26T05:01:16.330Z"
---

# 🔧 Troubleshooting

If Braille translation does not produce the expected results, refer to the following troubleshooting steps to identify and correct common issues.

## 01\. Incorrect or Missing Translation Output

-   Verify that the Braille region is correctly marked using a bounding box. The system cannot detect or translate Braille unless the region is manually selected.
-   Avoid overlapping non-Braille areas (e.g., text or logos) in the selection.
-   If Braille overlaps with other design elements, either:
    -   Remove all layers except the Braille layer before performing manual selection, **or**
    -   Remove all Pantone and process colours except the Braille colour, and then reselect the region.

## 02\. Poor Image or Print Quality

-   Low-resolution or low-contrast artwork can cause dots to appear unclear, making detection difficult. Use a higher-resolution version of the file.
-   If the Braille dots appear smudged, distorted, or uneven due to scanning or printing issues, recheck the artwork and upload a clean version.

## 03\. Language Selection Errors

-   Always confirm the correct target language before initiating translation. Choosing the wrong language will result in inaccurate or meaningless output.

## 04\. Non-Standard Braille Formatting

-   Ensure the Braille follows **Marburg Medium** specifications.
-   The system supports only Marburg Medium; custom Braille fonts or artistic representations will not be recognized.

## 05\. Translation Missing from Proofing Report

-   If the translated Braille text does not appear in the proofing report, it typically means:
    -   No region was selected for translation, **or**
    -   The selected region did not contain valid Braille patterns. Recheck the selection area and try again.